The exchange option is not available for online purchases.
Return for items purchased online can only be processed via Winter Time website under “My Account”.
If manufacturing defect or wrongly delivered is confirmed on the returned products, we will give you a complete refund based on the price of sale including the charges you have accrued of delivery and return. The refund will always be paid using the same payment means you used to pay for your purchase.
All items must be in the original selling condition (new, unused, unwashed, unaltered or defective) with all tags attached. Original invoice is required for return within 14 days from date of order confirmation. Items returned without original tag, or damaged item, may result in a delayed refund or may not qualify for a refund.
You will have to return the product to the address indicated on the return form that you receive upon assessment confirmation.
Please note that return due to missed promotion / future promotion / membership related is not applicable.