How to return an item?
Don’t think your order is right for you? Don’t worry! WInter Time offers easy returns within 30 days after delivery.
You can choose one of the following return options:
Within 30 days of Receipt
Refund Order in your account
My Account > Orders > Order Details > Refund
Original Condition & tags intact
Exchange your item for different size/colour
Exchanges are only available for size and/or colour of the same style. Exchanging for a different product is strictly not allowed; We recommend to return your original item for a refund and place a new order for the different product.
Exchange your item for different size/colour
A refund voucher cannot be re-issued and non-refundable. Request for a refund in your account, once a refund is approved. A voucher code will be sent via email. The refund value will be apportioned according to the amount paid.
We are unable to accommodate any refund reversal requests if 30 days have past from the refund date.
Replacement for a wrong or defective item sent
Provide us the details of the issue encountered simply by requesting a refund in your account with serial number found on the product tag or product packaging. We will contact you via email to further instruction.
Note: There may be a slight delay when processing your returns during peak period. However, rest assured that we will do our best to minimise this delay and update your on your returns as soon as possible. Please accept our apologies for any inconvenience caused.